It is known that companies prefer freelance employees due to the recruitment and training costs that arise with the periodic fluctuation of the business volume. With the start of the discount seasons of the brands, it is predicted that 100% job demand from companies will increase for those working in the digital environment as opposed to the physical working environments.
Aiming to provide better service to consumers by eliminating issues such as cost pressure in traditional business processes, profitability problems experienced by teams and suppliers managing the business, and difficult working conditions of employees, Champs offers additional support to its customer service team with its freelancers during busy periods of companies. It helps brands get through busy periods comfortably with employees trained in how to manage customer service interactions, while solving their demand growth and customer service interaction needs. Companies get the opportunity to save up to 30 percent in customer service costs by working with brand ambassadors.
“No need to expand the physical contact center”
Champs Co-Founder and Managing Director, Mahir Tüzün, who set out with the goal of more sustainable business models in the era of digitalization, announced that the brands will expand their customer service team by 50 percent during the expected discount season in late August and September.
Mahir Tüzün said, “The most important advantage of the gig economy is to bring together the customers with the best experience that can be created by experts in the world, without the obligation to employ any personnel. Flexibility is what corporate companies need most in busy seasons today. Recruitment and training costs, which arise with the periodic fluctuation of business volume, are the most important reasons for companies to prefer freelance employees. Entrepreneurial brand ambassadors focused on making the best customer experience, with a fast-accessible resource pool for companies and 24/7 availability in the retail industry, create a working model preferred by companies. In addition, this model created by Champs offers companies savings opportunities of up to 30 percent in customer service costs. You do not need to expand the physical contact center, as agents all work remotely from home, connected to a virtual contact centre. For all these reasons, we anticipate that there will be an intense demand from the brands in the upcoming discount season.”
“You can deal with a busy period with freelancers”
Pointing out that companies in the e-commerce, food technology, logistics and retail sectors manage their busy periods effectively by turning to freelancers to meet the expected increase in demand due to discounts, Mahir Tüzün added further, “You can plan ahead and ensure that the representatives are trained and ready. Instead of making your consumers wait for minutes on the phone, your call center will be able to cope with a busy period with freelancers.”